Support

Need help with Screenshotidy? We're here for you.

Email support

For bug reports, feature requests, account issues, or refund requests — send us an email and we'll get back to you within 24 hours.

→
Activation not working
Make sure you're signed in with the same email used at checkout. Check your spam folder for the activation link.
→
Screenshots not being detected
Check Settings → Storage to make sure your watch folder paths are correct. Screenshotidy needs read access to those folders.
→
OCR not extracting text
OCR works on PNG and JPEG screenshots. Very small images or heavily stylized text may produce limited results.
→
Refund request
We offer a 14-day refund policy on Pro purchases. Email us with your purchase email and we'll process it — no questions asked.